FAQ

How can I track my order?
You'll get a tracking link in your shipping confirmation email as soon as your order ships via UPS — click through anytime to check its progress.

Do you provide size information?
Yes, every product page has its own detailed size chart. If you're still not sure which size to pick, reach out and we'll help.

What is your return policy?
You have 30 days after receiving your order to request a return. Return shipping is on you unless the item arrived damaged or incorrect. Once your return is received and approved, refunds are processed within 10 business days.

What should I do if my order arrives damaged?
Reach out to us within 30 days of delivery at info@soulsocietyboutique.com with your order number, photos of the damage, and a short description of the issue.

Do you ship to the U.S.?
Yes, we currently ship only within the United States, with every order sent via UPS. 

Processing Time: 1–2 business days (Monday to Friday)
Transit Time: 4–8 business days (Monday to Friday)
Total Delivery Time: 5–10 business days
Order Cutoff Time: 6:00 PM (Central Time)

What payment methods do you accept?
We accept American Express, Visa, Mastercard, along with Apple Pay, Google Pay, and Shop Pay.

Where do I enter my discount code?
At checkout, look for the discount code box, enter your code, and click Apply — your total updates right away.

How can I cancel my order?
You can cancel free of charge within 30 minutes of placing your order. After that it's already being processed, though you're welcome to return it once it arrives.