Return & Refund Policy
At SoulSociety Boutique, we want every order to feel right when it reaches you. If it doesn't, this policy sets out exactly how returns, exchanges, and refunds work. Nothing here affects your rights under applicable US consumer protection laws.
Return Window
You have 30 days from the day your order is delivered to request a return. Once this 30-day period has passed, we're unfortunately unable to offer a refund or exchange for a change-of-mind return.
Requirements for Returning Items
To be accepted, items must be returned unworn, unused, and in the same condition you received them, with all original tags attached and in their original packaging. Please include your receipt or proof of purchase.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once their hygiene seal is broken. We also cannot accept custom or personalised pieces, or any item that has been worn, washed, altered, or damaged through misuse.
Return Shipping
For change-of-mind returns, you are responsible for the cost of return shipping, and original delivery charges are non-refundable. We do not charge any restocking or handling fee.
If your item arrives faulty, damaged, or not as described, you pay nothing to return it and we cover the full cost of return shipping.
Return Address
Once your return is approved, please send your item to: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, China. Do not send anything back before requesting a return.
How to Request a Return
To start a return, email us at info@soulsocietyboutique.com with your order number and reason for return, or visit our Contact (TBD) page. We'll review your request and send you clear instructions.
Order Cancellations
You can cancel your order within 30 minutes of placing it by emailing us straight away. After this window, our standard return process applies.
Refund Process
Once we've received and inspected your return, approved refunds are issued to your original payment method within 10 business days.
Damages and Issues
If your item is faulty, not as described, or doesn't do what it's supposed to, you are entitled to a remedy under applicable consumer protection laws. We cover return shipping in full, charge no restocking fee, and arrange a repair, replacement, or full refund.
Discounts and Partial Returns
If your order was placed using a discount and you return only part of it, the discount is recalculated against the items you keep.
Store Credit
You may choose store credit instead of a refund. Store credit is issued by email and can be used across our full range.
Failed Delivery or Incorrect Address
If a parcel is returned to us due to an incorrect address, we'll contact you to arrange redelivery. A further postage charge may apply.
Policy Changes
We may update this policy from time to time. The version published at the time of your order is the one that applies to you.
Contact Information
Store name: SoulSociety Boutique
Company name: ATTOH COMMERCE LTD
Company Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Return Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, China
Company nr.: 17242162
Phone: +1 606 488 3119
Email: info@soulsocietyboutique.com
Monday to Friday | 9:00 AM – 5:00 PM (Central Time)
Weekends | 11:00 AM – 4:00 PM (Central Time)
We aim to respond to your inquiries within 24 hours.